System Director of Patient Access | Not-for-Profit Hospital System | Southeastern U.S.

Competitive Compensation | Superb Benefits Program | Relocation Assistance | Temp Housing | Career Growth Potential

This role directly supports the recently promoted AVP of Revenue Cycle, a highly mission-driven and well-respected leader placed by Galileo Search within the past year, who has quickly established a strong reputation for driving meaningful operational improvements across the organization, including significant advancements in Patient Access system-wide.

As part of a broader system-wide transformation initiative, the organization is investing in leadership to support standardization, performance improvement, and long-term scalability.

The System Director of Patient Access is responsible for leading, coordinating, and evaluating patient access functions across the organization, including pre-registration, insurance verification, prior authorization, financial clearance, financial counseling, and registration services. We are seeking a strategic, forward-thinking leader with the ability to identify and implement innovative solutions that improve operational efficiency, streamline processes, and elevate the patient experience.

The organization is led by a highly engaged and supportive leadership team that prioritizes its people as its greatest asset, promoting a culture of trust, empowerment, and continuous development from the executive level throughout the organization.

About the Community:

Located within one of the South’s most dynamic metropolitan regions, this community offers an exceptional quality of life paired with a strong economic foundation.

Consistently recognized for its affordability, livability, and business-friendly environment, the area combines Southern hospitality with modern amenities and cultural vibrancy. Residents enjoy:

• Affordable housing and cost of living
• Low tax burden and strong economic stability
• Vibrant arts, music, and entertainment scene
• Collegiate sports, with nearby universities that attract students from across the country
• Outstanding dining and cultural attractions
• Excellent educational opportunities
• Mild four-season climate and abundant outdoor recreation

Within easy driving distance are:

• White-sand Gulf Coast beaches
• Scenic lakes, rivers, and rolling countryside
• Historic towns and thriving urban centers
• Mountain landscapes and hiking destinations

For leaders seeking both professional fulfillment and an outstanding lifestyle, this location offers both.

Southeastern U.S.

• High visibility role partnering closely with an engaged and supportive leadership team, senior management, physicians, and staff at all levels
• System-wide leadership for Registration, Admitting, Pre-Registration, Patient Financial Services, Financial Counseling, Outpatient Registration, ED Registration, Inpatient Registration, Insurance Verification, Centralized Scheduling Department, Guest Services, Cashier and Ancillary scheduling that includes Cath Lab, and Endoscopy
• Plays a lead role in implementing new strategies, workflows, and technologies with a focus on standardizing processes across the system, addressing challenges with silos
• Forecasts, plans, and establishes goals and objectives for the department consistent with the overall goals of the healthcare system
• Serves as the ambassador/liaison for patients, managers, directors, administration, and corporate leaders
• Reviews patient satisfaction results and KPIs to drive change for improvement in performance and results
• Assumes a lead role in innovation and knowledge sharing, leading practices identification within Patient Access and Revenue Cycle
• Ensures system facilities are compliant with improvement and throughput initiatives
• Utilizes leadership development skills to hire exceptional staff and works diligently toward staff retention
• Supports staff by providing the highest quality of instruction and education for patient access processes
• Serves as a subject matter expert for patient access processes and information technology
• Drives the deployment and implementation of new Patient Access strategies, processes, or technologies related explicitly to staffing efficiency and patient experience
• Ensures supervisory knowledge of maintaining policies and procedures in compliance with state and federal regulatory agency standards and The Joint Commission guidelines
• Initiates and participates in the preparation and monitoring of department expense budgets

• Minimum 10 years of comparable patient access leadership experience
• CHAM (Certified Healthcare Access Manager) or CHAA (Certified Healthcare Access Associate) a plus
• Our ideal candidate will understand insurance coverage, medical coverage, medical charges, managed care authorizations/denials, Medicare, Medicaid, Medicare HMOs, Blue Cross, United Health Care, Humana, Cigna, etc.
• Multi-facility system-level understanding of Patient Access, well-versed in daily operations of ED, Pre-Op, and Inpatient Registration
• Outstanding communication skills, diplomacy, active listening capability and strong analytical and problem-solving ability
• Well-organized and disciplined, with the ability to manage multiple and changing priorities efficiently
• Technology and system savvy with an excellent understanding of processes, systems, and databases
• Ability to establish and maintain effective working relationships with all levels of hospital staff
• Departmental staff development, team building, and mentoring

Galileo Search, LLC partners with hospitals and healthcare organizations across the United States to identify, recruit and retain the most accomplished professionals and executives in the industry. Our clients include community and critical access hospitals, health systems, academic medical centers, and Fortune 500 corporations. To learn more about Galileo Search, LLC, visit our website at www.galileosearch.com

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Forward your resume for confidential review or call to discuss this or other available career opportunities. Submit your resume via email for immediate consideration or use our convenient online Galileo Candidate Registry.

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