Interim Director of Patient Access | BS


Last Updated: March 7, 2020 (10 months ago)

Interim Director of Patient Access | BS
Immediately
Leadership & Acute Care Experienced

Our candidate is a results-driven leader with over 10 years of experience in revenue cycle management, healthcare billing, collections, and patient access leadership. She has led and managed financial assessment teams including pre-certification, insurance verification, financial counseling, Medicaid eligibility, charity care processing, and cashiering services in multi-site hospital system settings. When you've had a chance to review the details below, please email or give me a call to discuss this outstanding interim professional.

References & Reviews
________________________________________
• “She is exceptional at collecting revenue, managing and training staff, and she can manage an AR.”
• “She has a well-rounded approach and knowledge base that makes her very effective. She knows how everything comes together, how each piece affects the next, whether it's HIM, the impact of late charges, revenue cycle, denial management or customer service.”
• “She makes it a point to thoroughly understand the organization’s needs and she adjusts to the immediate needs.”
• “She believes in accountability, and ensures that she completely and thoroughly understands the organization’s revenue policies and then holds people accountable to meet those standards.”
• “She's a roll up her sleeves leader, people respect her because they learn quickly that she will jump in to get things done and she'll educate and train employees to ensure things get done correctly in the future.”

• Best Practice Standardization
• Process Improvement Initiatives
• Quality Assurance Initiatives
• Lean Process Improvement Methodologies
• Point of Service Collections
• Central Scheduling
• Financial Counseling
• Vendor Management
• Order Management
• Insurances Verification
• CERNER, EPIC, STAR, McKesson, Allscripts, and Passport

Resume Content

Title:

Interim Director of Patient Access | BS

Date Available:

Currently Available

Summary:

Leadership & Acute Care Experienced

Our candidate is a results-driven leader with over 10 years of experience in revenue cycle management, healthcare billing, collections, and patient access leadership. She has led and managed financial assessment teams including pre-certification, insurance verification, financial counseling, Medicaid eligibility, charity care processing, and cashiering services in multi-site hospital system settings. When you've had a chance to review the details below, please email or give me a call to discuss this outstanding interim professional.

References & Reviews
________________________________________
• “She is exceptional at collecting revenue, managing and training staff, and she can manage an AR.”
• “She has a well-rounded approach and knowledge base that makes her very effective. She knows how everything comes together, how each piece affects the next, whether it's HIM, the impact of late charges, revenue cycle, denial management or customer service.”
• “She makes it a point to thoroughly understand the organization’s needs and she adjusts to the immediate needs.”
• “She believes in accountability, and ensures that she completely and thoroughly understands the organization’s revenue policies and then holds people accountable to meet those standards.”
• “She's a roll up her sleeves leader, people respect her because they learn quickly that she will jump in to get things done and she'll educate and train employees to ensure things get done correctly in the future.”

Qualifications & Achievements:

• Implemented best practice standards and collection in business office procedures through establishing workflow standards and process improvements, and implementing policies and procedures that significantly reduced age accounts and credit balances
• Managed implementation of new technology government collections procedures and cycle billing practices to increase the clean claims processing and reduced the A/R days
• Wrote policies and procedures for staff members to ensure all office activities were handled in a uniform and efficient manner
• Outstanding interpersonal communication and organizational skills, committed to the mission, vision, and values of the organization
• Provided the accountability and leadership for planning, organizing, and directing all aspects of patient and customer service including pre-admission, patient registration, insurance verification and central schedule, financial counselors, urgent care centers, and PBX operations

Expertise:

• Best Practice Standardization
• Process Improvement Initiatives
• Quality Assurance Initiatives
• Lean Process Improvement Methodologies
• Point of Service Collections
• Central Scheduling
• Financial Counseling
• Vendor Management
• Order Management
• Insurances Verification
• CERNER, EPIC, STAR, McKesson, Allscripts, and Passport

Experience:

• Interim Patient Access Director | 2 Acute Care Hospitals, Several Urgent Care and Outpatient clinics
• Financial Assessment Manager | Multi-Site Healthcare System

Education:

• Bachelor of Science (BS)

Contact Candidate

  • Featured Candidate Information Request Form







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Testimonials

"She has been perfect for us particularly since we are in our Joint Commission survey window for both our Disease Specific Care certification reviews and our triennial accreditation.  I also believe she is the one that’s helped us identify the root cause of some of our SSI’s.

Thank you for connecting us with [her]."

"[She] is an excellent addition to our team. She was able to hit the ground running, and I am very excited to be working with her. I believe with her positive attitude, we are really going to be able to turn our little home health ship around, and get it running well."

"[She] walked into a very challenging position - technically, politically, and operationally. She inherited a disorganized and unreliable credentialing history, records, and dysfunctional staff. She has a terrific work ethic, very pleasant interpersonal and leadership style, and great fund of knowledge. She has been incredibly reliable, dedicated, focused, and industrious. Thank you for sending her to us."

"[The Galileo Interim] was well received by our hospital staff members. She built relationships and was always in an "appreciative inquiry" mode. She quickly came up to speed on the transition of the retiring Quality Manager, and effectively transferred the necessary information to the new Quality Manager.

Many among our team have said they would like her to stay? We would like to have her come back for specific projects as needed."

"[He] spent an extended time at our hospital and lay the foundation of a strong infection prevention program. He assisted with program development (including training a new IP) and with policy development. He was well-received by everybody. Very adaptable to different audiences, always professional, and approached circumstances with a goal of providing support and guidance. In my experience, he was one of the strongest infection prevention professionals I've worked with, and he has my strongest recommendation."