Interim Patient Care Services Leader | MSN, MBA, RN


Last Updated: December 5, 2019 (12 months ago)

Interim Patient Care Services Leader | MSN, MBA, RN
Immediately
Leadership & Acute Care Experienced

With over 20 years of experience, this Patient Care Services Professional has been described as transformational, accomplished, forward thinking, and a healthcare leader. She has extensive experience in multiple phases of hospital operations including academic medical level one trauma center oversight. Her expertise includes Kaizen lean processes and the coordination of patient healthcare services across the continuum of care. She maintains accountability for leading evidence-based practice methodology to decrease length of stay, failed discharges, increase quality metrics, and overall patient experience. Specialties include partnering with senior executives and physician leadership to drive sustainable and positive change to achieve organizational vision and mission.

References & Reviews

• “Her clinical expertise really helps her to quickly identify issues in hospitals for TJC standards, regulatory compliance, etc.”
• “She leads through gaining the respect of her staff, she provides an excellent example, and she makes her expectations clear. She's great at following up and people really respond to her well.”
• “She came into an ICU that was really dysfunctional with a lot of people that were managing themselves. They didn't have any leadership; she was able to come in and bring them back into a cohesive unit and used to following the standards of care. She really turned them around!”

• Service Excellence & Patient-Centered Care
• Joint Commission & DNV Survey Preparation
• Technology Evaluation & Transfer Efforts
• Staff Training, Leadership & Education
• Expert Throughput Methodology
• Studer Coaching and Methodology
• Kaizen Lean Processes
• Behavioral Health Leadership
• Organizational Development & Performance
• Team Development
• Customer-Centric Cultures
• Magnet Designation

Resume Content

Title:

Interim Patient Care Services Leader | MSN, MBA, RN

Date Available:

Currently Available

Summary:

Leadership & Acute Care Experienced

With over 20 years of experience, this Patient Care Services Professional has been described as transformational, accomplished, forward thinking, and a healthcare leader. She has extensive experience in multiple phases of hospital operations including academic medical level one trauma center oversight. Her expertise includes Kaizen lean processes and the coordination of patient healthcare services across the continuum of care. She maintains accountability for leading evidence-based practice methodology to decrease length of stay, failed discharges, increase quality metrics, and overall patient experience. Specialties include partnering with senior executives and physician leadership to drive sustainable and positive change to achieve organizational vision and mission.

References & Reviews

• “Her clinical expertise really helps her to quickly identify issues in hospitals for TJC standards, regulatory compliance, etc.”
• “She leads through gaining the respect of her staff, she provides an excellent example, and she makes her expectations clear. She's great at following up and people really respond to her well.”
• “She came into an ICU that was really dysfunctional with a lot of people that were managing themselves. They didn't have any leadership; she was able to come in and bring them back into a cohesive unit and used to following the standards of care. She really turned them around!”

Qualifications & Achievements:

• Directs and oversees all phases of nursing services
• Implements standards of nursing practice, operating policies, and strategic plan with a focus on improving and sustaining a high level of patient care
• Developed step down overflow process to facilitate transfers out of intensive care unit
• Partnered with emergency department and critical care leadership teams on processes that improved emergency department throughput and decreased wait time by 42%
• Increased staff documentation compliance from 41% to 91%
• Championed creation and execution of the nurse education program, including regular peer reviews and chart audits using Epic and Cerner healthcare information technology (HCIT) and electronic health records (EHR) systems
• Helps hospitals achieve regulatory compliance, survey readiness, trauma, and stroke designation, and increase patient satisfaction scores
• Created and implemented peer mentoring program for transition into practice nurses
• Spearheaded development of a program to increase communication, tools, and education of staff to de-escalate issues in the behavioral health unit, reducing the use of seclusion and restrains by 99%

Expertise:

• Service Excellence & Patient-Centered Care
• Joint Commission & DNV Survey Preparation
• Technology Evaluation & Transfer Efforts
• Staff Training, Leadership & Education
• Expert Throughput Methodology
• Studer Coaching and Methodology
• Kaizen Lean Processes
• Behavioral Health Leadership
• Organizational Development & Performance
• Team Development
• Customer-Centric Cultures
• Magnet Designation

Experience:

• Interim CNO Behavioral Health & Acute Care | 375+ Bed Acute Care Hospital
• Interim Director for MICU & CVU Services | 200+ Bed Acute Care Hospital

Education:

• Master of Science in Nursing (MSN)
• Master of Business Administration (MBA)
• Registered Nurse (RN)

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Testimonials

"She has been perfect for us particularly since we are in our Joint Commission survey window for both our Disease Specific Care certification reviews and our triennial accreditation.  I also believe she is the one that’s helped us identify the root cause of some of our SSI’s.

Thank you for connecting us with [her]."

"[She] is an excellent addition to our team. She was able to hit the ground running, and I am very excited to be working with her. I believe with her positive attitude, we are really going to be able to turn our little home health ship around, and get it running well."

"[She] walked into a very challenging position - technically, politically, and operationally. She inherited a disorganized and unreliable credentialing history, records, and dysfunctional staff. She has a terrific work ethic, very pleasant interpersonal and leadership style, and great fund of knowledge. She has been incredibly reliable, dedicated, focused, and industrious. Thank you for sending her to us."

"[The Galileo Interim] was well received by our hospital staff members. She built relationships and was always in an "appreciative inquiry" mode. She quickly came up to speed on the transition of the retiring Quality Manager, and effectively transferred the necessary information to the new Quality Manager.

Many among our team have said they would like her to stay? We would like to have her come back for specific projects as needed."

"[He] spent an extended time at our hospital and lay the foundation of a strong infection prevention program. He assisted with program development (including training a new IP) and with policy development. He was well-received by everybody. Very adaptable to different audiences, always professional, and approached circumstances with a goal of providing support and guidance. In my experience, he was one of the strongest infection prevention professionals I've worked with, and he has my strongest recommendation."