Interim CNO/COO | Turnaround Specialist | MA, RN - Compact & CA, FACHE, EDAC


Last Updated: February 11, 2020 (12 months ago)

Interim CNO/COO | Turnaround Specialist | MA, RN - Compact & CA, FACHE, EDAC
Immediately
Acute Care & Psychiatric Interim Leadership

Our Candidate is a highly experienced health care operations administrator with a proven history of quantitative improvements in financial and clinical performance in diverse healthcare settings. Recognized as a turnaround specialist, she excels in personal team accountability, operations management, performance improvement, excellence in clinical practice, and facility management. With extensive leadership experience in improving revenue integrity, growing clinical programs and services, gaining market share, and leading quality improvement activities, she specializes in startups and turnarounds as well as performance improvement initiatives that involve aligning clinical, financial, and compliance practices with industry standards.

References & Reviews

• “She came in, created a teamwork culture focused on patient care, safety, and good outcomes. She took the out of control mess and turned it around into a fully functioning unit very quickly.”
• “Her communication skills are excellent, she's very patient-oriented, very organized, and has excellent clinical knowledge.”
• “She is very team focused, she communicates her expectations, and works with her people to make sure that standards are met.”

• Operations Management Consulting
• TJC, CARF Accreditation
• Regulatory Compliance & Accreditation
• Organizational Assessments
• Clinical Program Development
• Profitability Enhancement
• Strategic Planning & Business Development
• Revenue Cycle Management
• Evidence-Based Practice
• Performance Improvement
• Lean Six Sigma Influencer Methodologies
• Managed Care Contract Negotiations
• Economic Development

Resume Content

Title:

Interim CNO/COO | Turnaround Specialist | MA, RN - Compact & CA, FACHE, EDAC

Date Available:

March

Summary:

Acute Care & Psychiatric Interim Leadership

Our Candidate is a highly experienced health care operations administrator with a proven history of quantitative improvements in financial and clinical performance in diverse healthcare settings. Recognized as a turnaround specialist, she excels in personal team accountability, operations management, performance improvement, excellence in clinical practice, and facility management. With extensive leadership experience in improving revenue integrity, growing clinical programs and services, gaining market share, and leading quality improvement activities, she specializes in startups and turnarounds as well as performance improvement initiatives that involve aligning clinical, financial, and compliance practices with industry standards.

References & Reviews

• “She came in, created a teamwork culture focused on patient care, safety, and good outcomes. She took the out of control mess and turned it around into a fully functioning unit very quickly.”
• “Her communication skills are excellent, she's very patient-oriented, very organized, and has excellent clinical knowledge.”
• “She is very team focused, she communicates her expectations, and works with her people to make sure that standards are met.”

Qualifications & Achievements:

• Skilled at organizational assessment, developing accurate position control, and implementation of recommendations to strengthen clinical programming
• Ensures constant readiness for compliance with licensure and accreditation requirements
• Thoroughly knowledgeable in TJC, CMS, rules and regulations, policies and procedures for behavioral health
• Incorporated a patient-centered approach in treatment team meetings
• Rebuilt and stabilized nursing staffing
• Improved morale and staff accountability and engagement
• Completed a TJC Triennial Survey with no recommendations for improvement in Clinical Psychiatry

Expertise:

• Operations Management Consulting
• TJC, CARF Accreditation
• Regulatory Compliance & Accreditation
• Organizational Assessments
• Clinical Program Development
• Profitability Enhancement
• Strategic Planning & Business Development
• Revenue Cycle Management
• Evidence-Based Practice
• Performance Improvement
• Lean Six Sigma Influencer Methodologies
• Managed Care Contract Negotiations
• Economic Development

Experience:

• Senior Consultant, Healthcare Practice | 550+ Bed Acute Care Regional Medical Center
• CEO | 90+ Bed Acute Care Psychiatric Hospital
• Interim CNO | Specialty Psychiatric Hospital System
• Interim CNO | 186-bed Acute Care Psychiatric Hospital
• Interim Director for Behavioral Health | 40 Bed Inpatient Adult Unit & 380+ Bed Acute Care Hospital

Education:

• Master of Arts (MA)
• Registered Nurse (RN) – Compact & CA
• Fellow of the American College of Healthcare Executives (FACHE)
• Evidence-Based Design Accreditation & Certification (EDAC)

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Testimonials

"She has been perfect for us particularly since we are in our Joint Commission survey window for both our Disease Specific Care certification reviews and our triennial accreditation.  I also believe she is the one that’s helped us identify the root cause of some of our SSI’s.

Thank you for connecting us with [her]."

"[She] is an excellent addition to our team. She was able to hit the ground running, and I am very excited to be working with her. I believe with her positive attitude, we are really going to be able to turn our little home health ship around, and get it running well."

"[She] walked into a very challenging position - technically, politically, and operationally. She inherited a disorganized and unreliable credentialing history, records, and dysfunctional staff. She has a terrific work ethic, very pleasant interpersonal and leadership style, and great fund of knowledge. She has been incredibly reliable, dedicated, focused, and industrious. Thank you for sending her to us."

"[The Galileo Interim] was well received by our hospital staff members. She built relationships and was always in an "appreciative inquiry" mode. She quickly came up to speed on the transition of the retiring Quality Manager, and effectively transferred the necessary information to the new Quality Manager.

Many among our team have said they would like her to stay? We would like to have her come back for specific projects as needed."

"[He] spent an extended time at our hospital and lay the foundation of a strong infection prevention program. He assisted with program development (including training a new IP) and with policy development. He was well-received by everybody. Very adaptable to different audiences, always professional, and approached circumstances with a goal of providing support and guidance. In my experience, he was one of the strongest infection prevention professionals I've worked with, and he has my strongest recommendation."