Director of Surgical Services | BSN, MM, RN, CNOR Last Updated: June 12, 2018 (about 1 month ago)
Director of Surgical Services | BSN, MM, RN, CNOR
Immediately
Leadership & Acute Care Experienced

A Master’s prepared Interim professional with over 25 years of experience in a variety of acute care environments; over 10 years as Director. She has a proven track record of success including surgery, physician relationships, financial management, and human resources. She specializes in assessment, root cause analysis, identifying outcome-based solutions, and implementing stakeholder-focused solutions.

References & Reviews

• “She greatly reduced the number and length of PACU holds coming out of the OR.”
• “She turned around a fractured department with a lot of fear developed by the previous Director, she built trust, established the team, and really improved their efficiency.”
• “She knows what she’s doing and needs no time to ramp up, she’s off to the races on her first day!”
• “She has great communication skills and an excellent problem solver.”
• “She is really good with finance, budgeting, and is overall well educated.”

• Demonstrated skills in mentoring, creating effective teams, and building/sustaining relationships with colleagues
• Collaborative and consistent leader who can be counted on to produce results
• Standardized quality reporting processes within surgical services to align with organizational standards
• Identified factors hindering on-time starts, developed and implemented revisions to process which improved on-time starts by 30%
• Coordinated with the Chief of Surgery to encourage physician accountability
• Initiated procedures that resulted in reducing turnover time by 10%
• Implemented process changes, reduced incidence of surgery cancellations, and coached staff regarding communications and patient services issues that improved Press Ganey patient satisfaction results by 4.7 mean score points
• Restructured surgical time use based on block schedule indicators resulting in a $48,000 annual expense reduction
• Managed implementation of a $1.4M video system upgrade
• Broadened scope of acceptable swing bed patients achieving a new census high of 15 patients with average daily census increasing from 7 to 10.9
• Facilitated multidisciplinary Quality Improvement process resulting in usage of a Non-ICU electrolyte replacement order set
• Piloted patient acuity system to aide in patient assignments and productivity compliance
• Pre-Op, OR, PACU, Sterile Processing, Endo and Outpatient Surgery
• Joint Commission / CMS
• Operational Readiness
• Strategic Planning
• Lean Process Improvement
• Cost Reduction
• Emergency Department
• Intensive Care Unit
• Manager Acute Care Unit & Emergency Department | 25 Bed Critical Access Hospital
• Director of Perioperative Services | 350+ Bed Acute Care Hospital
• Interim Director of Surgical Services | 25 Bed Critical Access Hospital
• Clinical Director of Surgery | 300+ Bed Acute Care Hospital
• Bachelor of Science in Nursing (BSN)
• Master’s Degree in Management (MM)
• Registered Nurse (RN)
• Certified Nurse in Operating Room (CNOR)

Resume Content

Title:

Director of Surgical Services | BSN, MM, RN, CNOR

Date Available:

Immediately

Summary:

Leadership & Acute Care Experienced

A Master’s prepared Interim professional with over 25 years of experience in a variety of acute care environments; over 10 years as Director. She has a proven track record of success including surgery, physician relationships, financial management, and human resources. She specializes in assessment, root cause analysis, identifying outcome-based solutions, and implementing stakeholder-focused solutions.

References & Reviews

• “She greatly reduced the number and length of PACU holds coming out of the OR.”
• “She turned around a fractured department with a lot of fear developed by the previous Director, she built trust, established the team, and really improved their efficiency.”
• “She knows what she’s doing and needs no time to ramp up, she’s off to the races on her first day!”
• “She has great communication skills and an excellent problem solver.”
• “She is really good with finance, budgeting, and is overall well educated.”

Qualifications & Achievements:

• Demonstrated skills in mentoring, creating effective teams, and building/sustaining relationships with colleagues
• Collaborative and consistent leader who can be counted on to produce results
• Standardized quality reporting processes within surgical services to align with organizational standards
• Identified factors hindering on-time starts, developed and implemented revisions to process which improved on-time starts by 30%
• Coordinated with the Chief of Surgery to encourage physician accountability
• Initiated procedures that resulted in reducing turnover time by 10%
• Implemented process changes, reduced incidence of surgery cancellations, and coached staff regarding communications and patient services issues that improved Press Ganey patient satisfaction results by 4.7 mean score points
• Restructured surgical time use based on block schedule indicators resulting in a $48,000 annual expense reduction
• Managed implementation of a $1.4M video system upgrade
• Broadened scope of acceptable swing bed patients achieving a new census high of 15 patients with average daily census increasing from 7 to 10.9
• Facilitated multidisciplinary Quality Improvement process resulting in usage of a Non-ICU electrolyte replacement order set
• Piloted patient acuity system to aide in patient assignments and productivity compliance

Expertise:

• Pre-Op, OR, PACU, Sterile Processing, Endo and Outpatient Surgery
• Joint Commission / CMS
• Operational Readiness
• Strategic Planning
• Lean Process Improvement
• Cost Reduction
• Emergency Department
• Intensive Care Unit

Experience:

• Manager Acute Care Unit & Emergency Department | 25 Bed Critical Access Hospital
• Director of Perioperative Services | 350+ Bed Acute Care Hospital
• Interim Director of Surgical Services | 25 Bed Critical Access Hospital
• Clinical Director of Surgery | 300+ Bed Acute Care Hospital

Education:

• Bachelor of Science in Nursing (BSN)
• Master’s Degree in Management (MM)
• Registered Nurse (RN)
• Certified Nurse in Operating Room (CNOR)

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